The Three Top Traits of Good Content

By Admin December 4th, 2010, under Blogging for Business, Social Media Marketing

As the story goes, several years ago a rookie reporter was sent to cover a story about a dispute at a local business establishment. The only problem was, of course, that there was no dispute. But she wrote about the non-problem because, she said, “I had space to fill.”

She later said that her editor looked at it, laughed, and said, “Girl, you are trying to make chicken salad out of chicken poop. There’s nothing there.”

The Lesson: You need substance to make something of substance. And when it comes to business, that means having content that matters.

According to Ann Handley, (chief content officer at MarketingProfs and co-author of Content Rules), the three qualities of good content are that it’s:

  • Relevant: It helps your customers share or solve, and doesn’t shill.
  • Engaging: It’s fun, enjoyable, or even occasionally surprises.
  • Shareable: Has wings and roots. It’s rooted in your brand and voice, but has wings to be shared freely, all across the social web.

There’s a great on-demand webinar over at MarketingProfs entitled “MarketingProfs University: Content Rules! How to Create the Right Kind of Content.” Check it out.  Finding, writing, and creating content that grabs your audience and changes them (whether in heart, mind, soul, viewpoint, or, heck, even their mood) isn’t easy. But there’s never been an easier or more painless way to learn the basics of good online content. 

According to notes on the webinar page over at MarketingProfs, “You’ll get answers to the questions that have you tossing and turning at night: What does it mean to create content that’s “compelling”? And how can you do it consistently? How can you be heard above the noise?”

MarketingProfs is, in my humble opinion, worth every moment you spend on their sites.  Great stuff, great content, great hints and tips on how to do what you do in the marketing arena better.  If you ever wanted to learn how to make great chicken salad, this is the place.

Social Media 2010: Ice Cream Shop vs. Large Metro Newspaper

By Admin November 5th, 2010, under Blogging for Business, Internet Marketing, Social Media Marketing

The report out  yesterday that newspaper circulation declined another 5% in the latest reporting period got me thinking about ice cream for two reasons:

First, anyone who loves newspapers would rather ruminate about rum raisin than the relentless, 20-year slide that has brought weekday circulation to less than 40 million copies today from an all-time high of 63.3 million as recently as 1984.

Second, it reminded me that the folks following the tweets of my favorite ice cream shop in San Francisco – a quirky place called Humphry Slocombe – now vastly outnumber those who buy the San Francisco Chronicle on any given day of the week.

The shop, which produces such exotic flavors as prosciutto ice cream and beet sorbet, has 301,352 followers on Twitter vs. the 223,539 individuals who buy the print edition of the San Francisco Chronicle on an average weekday or the 10,639 people who follow the paper’s website on Twitter.  Think about it: A barely two-year-old business with no marketing budget in a modest storefront in a less-than-fashionable part of town now has a larger and arguably more passionate audience than a once-mighty metro daily that traces its history back to 1865.   How did it happen and what does it portend for what’s left of the Chronicle and the newspaper business?

Apart from the fantastic Fudgesicle sorbet and Guinness gingerbread ice cream on offer at Humphry Slocombe, the unassuming start-up has mastered the art of zero-cost online marketing through such media as Twitter, Facebook and Google Local.

We started with online marketing because it was free,” said founder Jake Godby, who can be readily identified when you visit the shop by the ice cream cones tattooed on his forearms. “There is no time gap between what you are thinking about and actually doing it.”

Godby and his partner, Sean Vahey, quickly learned to leverage the social media to build a community around their product. Friends told friends in food-crazed San Francisco about the place and the owners played into the game by rotating the flavors every day to create a sense of novelty, scarcity and excitement.  When word gets out on Twitter that duck-fat pecan pies are available, people stop what they are doing and race to the Mission District in the hopes of snagging one before the always-limited supply is exhausted. The effort, by all accounts, is well worth it.   It didn’t take long for the Humphry buzz to extend to Yelp, where fans themselves took up the cause of helping to promote the business. On the Fourth of July, the mother of all mainstream media joined in: The New York Times treated the shop to a mouth-watering, six-page spread in its Sunday magazine.

Through the skillful use of social media, Humphry Slocombe has built the sort of passion and engagement that would be the envy of any brand. In an age of user-controlled and user-generated media, every successful brand will have to do the same thing.

You Can’t Make This Shtick Up

By Admin October 31st, 2010, under Blogging for Business, Internet Marketing

One of the most absolutely awful mistakes small businesses make when they start a blog (or create a Facebook page for their business), is they think they’re selling something.   I always try to keep our blog as conversational as possible. Have you ever read most corporate blogs?  BORING!!!  Just like entertainment & sports blogs work to engage you by having interesting content, your business blog must do the same.   There’s a time and place for everything, and marketing copy belongs on your website, not in your blog. Your business blog should be more about starting a conversation with your readers.  What it’s REALLY about is building a relationship! 

THIS WEEK’S PERFECT EXAMPLE:  Our Best Blog Entry of the Week award goes to JetBlue’s Blog, “Blue Tales:”

You Can’t Make This Shtick Up: We Can Hear You!
As told by our Customer Support Crewmember, Richard:

I had an older lady call and get a quote on a package to San Juan.  It was a screaming deal and when I tried to close the sale, she said she would need to call her husband, who wasn’t there, and OK it with him first.  I told her I could wait if she had another phone to use.  She said she did and would try but didn’t know if she would be able to reach him.  She set the phone down and yelled to her husband (who was not a phone calla way, but rather in another room) to come quick, that she had a really good deal.  I listened to their entire conversation and the husband said he wanted to go to Montreal, not San Juan.  She came back to the phone and said, “I can’t get a hold of him but I left a very urgent message for him to call me.”

Feelings… It’s All About Feelings.

By Admin September 21st, 2010, under Advertising Design, Commercal Photography, Creative

When you think about marketing, what, exactly, do you think about?  Is it prospect conversion? Cost effectiveness? Market penetration?

How about: what do you want your intended customers to feel? 

Consider this ad from the British Hovis Bakery, which leads the viewer through a whole lot of English history in a way that’s sure to evoke the emotional response and make the final point of the ad:

Or how about this one from The Guardian, which again leads us, but this time as an actual character ages something like seven decades. Emotionally manipulative? You betcha! It pulled you in, maybe even made you mist over, didn’t it?

This is the stuff of which great messages are made. Neither ad places its product front and center (although arguably the Hovis one drops it on our table at the end). Yet both are compelling, even moving. And both are asking us to reflect upon the passage of time, surely a poignant topic regardless of cultural references. This was always the secret in those wonderful old Kodak spots that were so memorable; who today doesn’t remember that “Kodak moment?”

Ultimately, it’s all about feelings. How do your customers feel about you and your product? If the association isn’t made at a visceral level, all the special pricing and eye-popping label design in the world won’t guarantee loyal patronage. You might make a sale based on a one-time deal, but unless customers feel a connection, you may never see them again.

We humans are an emotional bunch. This is something it pays to think about when seeking to shepherd some into your own fold. It’s something the biggest ad agencies in the world know well, and it’s something you can make work for you, too. The next time you’re crafting a campaign, take a step back.

Sure, it looks great… but how does it make you feel?

Marketing to Gen Y – Step 1

By Admin August 27th, 2010, under Internet Marketing, Search Marketing

An associate of mine sent me this article yesterday, and it was so good I just had to share it, so here goes:

So, you are marketing to Gen Y. You know, the text-messaging, multi-tasking, advertising-wary, trendsetting, sarcastic, blog-reading, information-addicted, social media-savvy, tech-embracing, fast-moving, highly ambitious, quick-talking, well-educated, iPod, iWhatever-listening crowd.  Yes, I’m talking those insolent little brats who are entitled to everything (And yes, I’m a Gen Yer, so stop laughing.)

There is a tremendous opportunity as these newly spending information gatherers are a gold mine if marketed to correctly. On the other hand, ill-fated attempts can result in a barrage of negative publicity for your business.

Is there some secret sauce for bursting through the clutter?

Here are a few ways you can gen-yify your marketing efforts:

1. Lose the formality: Be a human.

Dearest Young Customer,
It is with exceeding pleasure that I invite you to become a loving customer of ours. If it is agreeable to you, I would be most appreciative if we could connect via these new “social networking websites” and do business in the utmost of fashions.
Sincerely,
Out of Touch

Seriously?  The jargon.  The fluff (if you want some fluff, go pet a bunny). You can take off the suit (or pantsuit) and tie.

Have a personality. Don’t be afraid of self-deprecation and poking a little fun. This doesn’t mean you should not be yourself and start wearing skinny jeans, but show that personality…through and through.

Where does this apply? Everywhere. On your website. On social media sites. In the videos and content you make. In person. Everywhere where you are communicating.

Bottom Line:  People trust people, not stiff companies (big or small).

Updating The New Rules of Marketing and PR

By Admin July 31st, 2010, under Creative, Search Marketing

David Meerman Scott, the author of “The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition” has a message.

For decades, companies with products or services to sell have relied on buying expensive TV, Radio or Print advertising.  They tried to get TV or radio interviews (news or otherwise) and generally begged for coverage. We interrupted “prospects” with our “messages,” in the hopes of generating interest from buyers (who usually ignored us anyway).

Now comes Web 2.0.  The web, in it’s current incarnation, has profoundly changed the rules of marketing. Smart marketers now communicate with buyers through Content Rich Web sites, blogs, YouTube videos, online press releases, and other online media that buyers (and traditional media) actually want to consume.

In this short video, David Meerman Scott talks about how to leverage the potential that Web-based communication offers.

SEO and PPC: Friends Forever.

By Admin July 24th, 2010, under Pay Per Click (PPC), Search Engine Optimization (SEO), Search Marketing

While most online marketers agree that SEO and Pay per Click are essential tools in search engine marketing, many people are on only one side of the fence.  One internet marketing guru posted a rundown of why he thinks Search Engine Optimization (SEO) is better than Pay Per Click (PPC).  Although there were some interesting points in his blog post, my experience has been that SEO and PPC should go hand in hand. Together, not separately.

Pay per Click and Search Engine Optimization should be on intimate speaking terms.  If they are, you come out the winner.  PPC and SEO should be your two best online marketing friends.

Of course, making the first page of a regular (organic) search results in your niche market is a sign you or your webmaster have done your homework – both from the standpoint of good business, as well as understanding the critical importance of online search engine marketing.  Organic search is an extraordinarly powerful tool in today’s marketing mix, and can provide you with significant sustainable advantages over your less savy competition. But the operative word here is “organic.”  As we all know, nothing organic sprouts up overnight.  Among other things, that’s something PPC can do very well.  If you suddenly discover a hot new trend that you want to exploit, for example, you can be on top of it and visible in Search in a matter of minutes.

Pay-per-click campaigns, when executed properly can also offer amazing insights into what people are actually searching for online, and how you can maximize your exposure in your niche and geographic area to those searchs.  It also offers key insight into which words and phrases convert best and yield maximum ROI.  All these insights can be directly applied to the message on your website to convert website visitors into valuable sales leads.

Most search marketing agencies offer at least an organic SEO campaign or a paid search (PPC) campaign. But to maximize your ROI, you need to get both your organic Search Engine Optimization Program talking to a properly managed Pay Per Click campaign.  If you do, chances are you’ve got two very valuable and complimentary friends in your corner which will compliment each other and expose your company and brand to not only as many people as possible, but as many of the RIGHT kind of people as possible.

Paid Search or Organic? Which is Better?

By Admin July 16th, 2010, under Search Engine Optimization (SEO), Search Marketing

In an article posting on July 16th, WebProNews entitled “Paid Search to Overtake Organic?”  According to the article, the organic and paid search dynamic has changed dramatically in recent years. 

In the article, Andrew Goodman of Page Zero is quoted as saying, “Those on the organic side argue that 80 percent of clicks come from organic. Those on the paid side, contend that more business revenue comes from paid as opposed to organic. For example, Microsoft conducted a study in which it found that 60 percent of revenue across thousands of sites was driven by paid and 40 percent of the revenue was driven by organic. However, all these reports are misleading,” says Goodman. 

Read the entire article and watch the video here.

The Phantom Menace and how it, uh, Relates to Marketing

By Admin July 13th, 2010, under Creative, Search Marketing

Last night I was, as usual, wandering through some of the more labyrinthine corners of the web, and stumbled on this review of Star Wars: Episode I, The Phantom Menace. The review is spiked with naughty language, and will no doubt offend anyone who just spent $2,000 for a stormtrooper costume. But it raises an interesting point.

The reviewer asked some “average folks” to describe the personalities (vs. the costumes, jobs or appearances)  of several Star Wars characters, starting with the originals like Han Solo. Respondents had no problem offering summations such as “dashing,” “bad-boy,” “ladies’ man” etc. When asked, however, to describe Queen Amidala, of prequel fame, the most vivid description offered was “she’s Natalie Portman,”—certainly an accurate assessment. Otherwise, however, there was no “there” there, as others used terms such as “normal” and “monotone” to describe the curiously coifed Queen. They didn’t do much better with Qui-Gon Jinn (who?).

I admit I’m not a Star Wars fan, but I did enjoy the first trilogy. On reflection, what I liked about it was the characters. They were real enough to be identified with, exhibiting human characteristics and emotions. As Mr. Lucas racked up more episodes in his “epic,” and his original actors aged out of their roles, this connection was lost to the blandness of obfuscatory costuming and overwrought action. Where was the human connection? Gone, evidently, the way of the Death Star. Pretty sad that, ultimately, Anthony Daniels became an emotional anchor simply by merit of outlasting the other cast members. Functioning as comic relief as he did, that doesn’t offer much to tie your boat to.

Now that I’ve offended the True Believers, I must return to the original point of this post. Communication is about connection, whether it’s about on the web, in print, capturing the essense of your product with creative commercial photography, or actually face-to-face and in person.  Unless you’re operating on a different social plane, that means connecting with other human beings. How to do this?  By offering something human that can be connected with. Business is built, after all, on relationships. Veer too far into alien lands and eventually viewers’ minds will turn to more important things, such as whether the snow blower will start when they get home.

And don’t get me started on Jar-Jar Binks.

Marketing to the Curb

By Admin July 13th, 2010, under Search Engine Optimization (SEO), Search Marketing

Don’t Let the Parade Pass You By

Wow, so much to see! It seems like each float, each balloon is bigger and better and more fantastic than the one before… it can be kind of overwhelming. But it’s the Big Parade, and it goes on each and every day.

Sometimes a group stands out because it makes more noise, or plays a catchier tune. One float’s colors may be brighter, or have more sparkle. Sometimes it’s just about being different enough not to blend in.

There are a lot of ways to stand out, from a well crafted website to compelling social media, and they aren’t necessarily all about size or volume. The important thing is not to get lost in the crowd.

Internet Marketing can be like that. Just because you’re “the little guy,” you don’t necessarily have to walk in the shadow of the biggest balloons (although sometimes having a sharp pin on hand can pay off).


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